Customer Service & Terms

Placing Orders

We pride ourselves on excellent customer and we have a dedicated staff of salesmen and technicians to help you order, install and use our products. If you need advice or assistance, please call and ask for one of the inside salesmen or product specialist. We are here to help. Around the clock service is also available in case of emergency.

Orders can be placed by email salesteam@rsci.com, phone, fax or via our website. If you contact us by email or phone to place an order, it helps to have a description, quantity, mfg part number, shipping destination, contact information, purchase order number and special instructions handy.

Telephone - During business hours (8 AM to 5 PM Eastern), call locally (706) 724-7792 or toll-free 1-800-282-8556.

Fax - 7 days a week, 24 hours a day, dial (706) 724-8409.

Email -- salesteam@rsci.com. Send us an email and we'll be happy to help. 

Mail - Clearly print all information, including item numbers, descriptions, and prices. Personal checks and COD's are welcome. Please do not send cash or money orders. There is no minimum order. Mail to :

Internet - 24 hrs. 

Counter Service (Augusta and Savannah GA) While You Wait - We have a large counter and product display area, and plenty of parking for any size vehicle. We welcome you as a counter customer. 

International Orders and Alaska/Hawaii

Richmond Supply does not currently sell to destinations outside of the Unisted States. In cases of orders going to Alaska or Hawaii, extra shipping costs may be incurred for these orders. Please call or email us for estimated charges.

Special / Non-stock Orders

We are happy to special order items that are not normally part of our inventory. Call or email salesteam@rsci.com us or consult with your account manager for details.

Back Orders

Stock shortages occur occasionally due to unexpected demand. Backorders are filled in the order received, usually within 30 days. You may cancel your order anytime by calling us at 1-800-282-8556 or emailing us salesteam@rsci.com. 

Cancellation

Tell us as soon as possible if you want to cancel an order. If your merchandise is considered non-stock (special) and has been shipped or is the process of being manufactured, there is a chance that it may be non-returnable. Your original quotation from Richmond Supply Company should describe that policy. We'll do everything in our power to negotiate a return with the manfacturer but cannot guaratee anything beyond what the manufacturer allows. 

AT times, you will see many items appearing on the website with no prices visible. Simply Click to Quote in order to get a current price and delivery on an item. One of our sales team members will respond with current information for you. 

Terms

Cash discount of 1%, 10 days, net 30 days on approved credit. This is subject to change on special orders, and on some contracts. All shipments are F.O.B. shipping point, unless otherwise agreed upon.

Taxes

All appropriate Federal, State and County sales taxes will be charged unless exemption certificate is on file.

Shipments

Most orders are processed within 24 hours. Unless you request otherwise, your order will be shipped by our delivery truck or by UPS Surface. We will ship via motor freight by the courier of your choice. Please call for details on our daily scheduled deliveries. If you're in a hurry, UPS Next Day Air and UPS Second Day Air are available. The shipping costs will be charged to your credit card. Orders must be phoned in by 12 noon Eastern. Please call for current rates.

Exchanges and Returns

Please check immediately for damage, shortage or error. Make proper notes on carrier’s receipt if goods are damaged or partly missing or not in good condition. Claims must be reported within 10 days to be honored. We cannot be liable for damages or losses due to circumstances beyond our control. Merchandise must not be returned without our consent and a proper Returns Request. Request for return and credit should be made within 10 days of receipt of material and should include a copy of the packing list or invoice. Returned goods must be in good, saleable condition. In some cases, returns may be subject to a 15% restocking fee. Merchandise cut to specified length, size, dimension or made to order are non-returnable.

Disclaimers

We make every effor to insure that accuracy of our data online and otherwise, but at times we make errors. Richmond Supply will not be held responsible or liable for information that is publshed error. If any such information about your ordered merchandise is vitally important in your applicaiton, please request a spec sheet from us to further ensure the reliability of the what you see online. 

You may see items on the web that are advertised for sale, only to find out from us when you place an order, they've been discontiinued by the manufacturer. Becuase of the fluctuation in material costs coupled with the uncertaintly of things like tarrifs or fuel prices, some prices on items may have to be adusted beyond what is advertised. If you've placed an order for any such items, we will advise you first of the change and adjust your order accordingly (assuming you accept the current prices). If, however, you wish to cancel the order, we will handle that immediately and cancel your credit card transaction. 

Warranties

Since Richmond Supply Company does not control the use of its products, there are no express warranties which extend beyond the description on the face hereof. Seller disclaims any implied warranties of merchantability or of fitness for any particular purpose. Since Seller cannot control the manner of use of its products after their sale, Seller will not be responsible for any consequential or indirect damages.

Concerning products for which Seller is acting only as a distributor of products manufactured by other companies, Seller expressly limits its liabilities to any guarantees extended by the manufacturer, which guarantees Seller will pass through to the customer. No warranties or refunds will apply if the goods are in any way altered or modified after delivery by Seller.